Pro for Patients

Q.1 How do I book an appointment?

It's easy! Just go to the homepage and choose the type of doctor you'd like to see. It will show you a bunch of different doctors with different specialization who may meet your needs. You can see doctors’ available times, qualifications. Just click on “Book Appointment” after selecting the suitable slots available and fill the form which would be displayed after choosing the slot and date. Thereafter, you will get a SMS mentioning the details of your booking.

Q.2 How do I know that my appointment has really been booked?

The appointment is confirmed as soon as you book an appointment. In case of any change, you will be updated with an SMS again from the doctor through the portal. You will get the confirmatory SMS/ E-mail mentioning the date and time of your appointment.

Q.3 How do I know which doctor to choose?

Generally, we follow Word Of Mouth and personal touch of the doctor. That is the reason why doctors get registered here; we do not make any advertisement for the doctors. Its totally on the word of mouth. Also, we give you complete information! When you're choosing a doctor, you should look at his or her professional statement, education and background. Don't forget to leave a review after your visit to doctor on doctor’s page at pro.citypocket.in so you can help other patients find the right doctor!

Q.4 What if I arrive late or miss my appointment?

If you arrive later than the scheduled appointment time, your visit session will solely depend on the availability of the doctor. Or you can re-book the available time from the site.

Q.5 What if my appointment is cancelled or rescheduled by the doctor's office?

Sometimes a doctor has a last-minute emergency. In these rare cases, we'll sms you as soon as possible to let you know about the scheduling change, help you find a new appointment time, and do our best to make up for the inconvenience.

Q.6 Can I book an appointment for my family members?

Yes, you can book an appointment for your family members.

If you are booking an appointment for minors or dependent family members, then we suggest you to provide your contact details.

Q.7 I am trying to book an appointment with my doctor but unable to find him. What’s wrong?

To be visible and accessible to you and others, your doctor has to be a member of Pro.CityPocket.in.

In case you have a trusted doctor, and would like to access him through this simple service, please drop a note to our support Team at support@pro.citypocket.in.

Q.8 Is my information held securely by Pro.CityPocket.in? Do I have to give my detailed medical history?

Yes, all the information and records provided by you remains confidential. Pro.CityPocket.in will never share your details with anyone other than your booked doctor.

As per our privacy policy, we don’t pass on or share user information without their prior consent. In the case of an appointment booking, we will share your medical profile with the booked doctor.

No, any medical information provided by you will be your matter of choice. We share this information only with the doctor with whom you book an appointment for the diagnosis and treatment.

We may share the information with our group and associates for the sole purpose of providing you the service in a better way but not your medical records.

Q.9 Can I call Pro.citypocket.in to book my appointments over the phone?

Our service was built so you don’t have to book appointments over the phone! We're working hard to create a simple online healthcare experience.

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